Frequently Asked Questions

Q: What makes your rental company different from other rental companies?

A: Our rental company stands out from the competition in a few ways. Firstly, we pride ourselves on offering high-end and high-quality camping and sports equipment that our customers can rely on. Additionally, we offer a delivery and pick-up service for our rental gear to make your experience as convenient as possible. And finally, one of our most unique features is that our customers have the option to drop off their rental gear at any time, day or night. We understand that plans can change and we want to make the rental experience as stress-free as possible.

Q: I noticed that the prices for your rental equipment are slightly different from other rental companies. Why is that?

A: At our rental company, we take pride in offering high-quality and almost brand new rental equipment. While other rental companies may offer older equipment that has been used many times before, we understand that it’s important for our customers to have reliable and well-maintained gear. This is why we ensure that our equipment is either brand new or has only been rented for one or two seasons, and we maintain our equipment to the highest standards. We believe that the slight difference in price is worth it for the peace of mind that comes with knowing you have top-quality gear for your camping or sports adventure.

Q: I noticed that the price for a full week rental may be cheaper than the price for 5 or 6 days. Why is that?

A: At our rental company, we offer competitive pricing for our rental equipment. One factor that can contribute to the price difference is logistics. For example, we may have more availability for a full week rental, which allows us to offer a lower price. Additionally, we have to consider the space in our warehouse, and a longer rental period can help us better manage our inventory. If you only need rental equipment for 5 or 6 days but see that the full week price is lower, we recommend booking the full week option. If you return the rental equipment earlier than the booked rental period, we will adjust the rental fee accordingly. We strive to offer our customers the best value and flexibility when it comes to rental pricing.

Q. Do you require a security deposit?

A. Yes, we require a security deposit, which is a hold placed on your credit card. The deposit amount is calculated based on the total value of the rented equipment. The deposit will be released on the same day that you return the equipment to us.

Q: Why should I fill the waiver form.

A: The waiver form outlines the risks associated with using the rented products and acknowledges that you assume those risks. By signing the waiver form, you agree to release the rental company from any liability for injuries or damages that may occur during the use of the rented products. This helps to ensure a safe and enjoyable rental experience for both parties. Examples: Always use a water life jacket when using our canoe, wearing a helmet in snowboarding when using our snowboard.

Q: What happens if I lose a rented item?

A: We understand that accidents happen, and an item may be lost or stolen while in your possession. However, each case is unique, and there is no one clear answer that fits every scenario. If you find yourself in this situation, please contact our customer support team immediately. We will work together with you to resolve the situation in the best possible way. This may include charging a replacement fee for the lost item or working with you to find a suitable solution that meets everyone’s needs. Our goal is to provide exceptional customer service and help you have the best rental experience possible.

Q: What happens if the rented item was broken during my rental time?

A: We take great care to ensure that our rental equipment is high-quality and reliable, but accidents can still happen. If an item is accidentally broken during your rental period, please contact our customer support team right away. We will work with you to find the best possible resolution for both parties. Depending on the situation, this may involve charging a repair fee or a replacement fee for the damaged item. We understand that unexpected situations can arise, and we are committed to providing exceptional customer service to help resolve any issues that may occur during your rental experience.

Q: What happens if I delay returning my rented product?

A: We understand that sometimes unexpected situations can arise that may cause you to delay returning your rental equipment. If you anticipate a delay, please contact us as soon as possible so we can adjust our booking system accordingly. We do not charge delay fees if we determine that the delay was due to circumstances beyond your control, such as a force majeure event. However, if the delay is caused by negligence or intentional actions, we may charge a late fee to compensate for the loss of rental income and potential inconvenience to other customers who may have reserved the equipment. Our goal is to work with you to find a solution that is fair and reasonable for everyone involved.

Q: Do you deliver rental equipment?

A: Yes, we offer a delivery option for your convenience. One of the main differences between our company and other rental companies is our commitment to providing exceptional customer service, and offering delivery is just one example of how we aim to make your rental experience as easy and convenient as possible. Please note that the availability of delivery may be limited by distance, and we may not be able to deliver to locations that are too far away. If you are interested in having your rental equipment delivered, please contact our customer support team for assistance. Please be aware that a delivery fee will apply, which is calculated based on the distance between our warehouse and your delivery location.

Q: Do you ship rental equipment to other states?

A: Yes, we offer shipping options for our rental equipment. If you are unable to pick up the equipment in person, we can ship it directly to your desired location. Please be aware that a shipping fee will apply, which is calculated based on the distance between our warehouse and your delivery location. Additionally, please note that it is your responsibility to return the rented equipment to us on time and in the same condition as when it was rented. Failure to do so may result in additional fees or charges. If you are interested in shipping rental equipment to another state, please contact our customer support team for assistance and to discuss the details of your specific situation.

Q: Do you offer corporate rentals?

A: Yes, we offer corporate rentals for parties, events, and other occasions. At this time, corporate rental bookings are not available online. To request corporate rental equipment, please contact us by phone or fill out our online form for corporare and party events with the details of your event and the equipment you require. A member of our customer support team will be happy to provide you with a price quote and any other information you need. We strive to provide top-quality rental equipment and excellent customer service for all of our corporate rental clients. Please visit our corporate category page for more information.

Q: Can I buy equipment from your company?

A: While we typically do not offer our rental gear for sale, we understand that there may be circumstances where a customer wishes to purchase a particular item. If you are interested in buying one of our rental items, please fill out product purchase inquiry form. Each request will be evaluated individually to determine if the item is available for sale and what the price would be.  

Q: Can I rent out my own equipment through your company?

A: We are always interested in partnering with individuals who have high-quality equipment that may be of interest to our customers. If you have an item that you think would be a good fit for our rental inventory, please contact us to discuss the details of a potential partnership. Please note that we are selective in the equipment we choose to rent out and it must meet our high standards for quality and reliability. We look forward to hearing from you! Please fill out rent your products through us form and provide the information about your product.

Q. I have camping or sport product that not in use. Can I sell it to you?

A. Please provide us with more details about the product you want to sell. Our team will review your submission and get back to you with further information on whether we can purchase the product and what the process would entail. Please note that concept of our company is to keep only high end products in excellent condition. Please fill out sell your product to us form and provide the information about the product you want to sell.

Q: Do you offer charity rentals?

A: Yes, we offer charity rentals for organizations that help kids and adults with special needs. If you’re interested in a charity rental, we may ask for some physical assistance from your organization, such as helping us deliver or set up the equipment. Please provide us with at least three weeks’ notice before the event so we can ensure our equipment is available. Please fill out charity rental request form to request a charity rental.

Q: Do you offer franchising opportunities?

A: At the moment, we do not offer franchising opportunities. However, we are open to partnerships with sport and camping rental companies across the United States and Canada. We have established a great relationship with Exclusive Sport Rentals in Toronto, Canada, and recommend them for your sport and camping needs if you’re planning a visit to the area. Please fill out partnership request form for a partnership request.